5/27/2023 0 Comments Cyberview x sf for mac![]() ![]() ![]() Getting to the Device Manager (Start - Right click - Computer - Left click - Properties, then click on the Device Manager link on the upper left side of the page that opens. Turn off/disconnect conflicting devices, turn on PrimeFilm scanner, make sure scanner is connected to a live port on the back of the system, no front ports or hubs. The unable to communicate error is a common one, for Desktop PC's make sure the scanner is connected to a live rear USB port, front ports and hubs not supported, the number 1 cause of this error is another USB scanner or All in one Scanner/Printer also residing on the system, if you have these devices please turn them off, if they are DELL or LEXMARK brand they need to be disconnected from the USB port altogether, most other brands turning them off is sufficient. I received this information from the manufacturers today: Troubleshooting install (Win 7 is notoriously bad at using Generic drivers instead of the manufacturer provided ones.
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